Wednesday, November 29, 2006
Are you rude?
Customer Service? How about Customer Consideration? I don't mean that the Store Associate should be considerate of the Customer, I mean the other way around. Why must the Employee always have to be the nice one? The one who has to go out of their way to be nice or overly friendly? I think it's pretty common sense that you get what you give. Most of the times when there is a conflict with a store associate and a customer, its because the customer was rude first. I know. I have been on both sides. Think about it, the poor person behind the counter has to deal with many of “Us” every day. And you know, as well as I do that “We” are not a nice group of people. I have taken it upon myself to step up when I see or hear a customer taking their frustration out on a store employee. As a customer, we need to be more appreciative of the people that are there to serve us, be more thankful and considerate. But my all means, if you are treated bad, report it to a supervisor. Chances are it was the customer before you that got the associate all worked up and they are taking it out on you. I am sure this person must have some redeeming qualities that warrant they be paid to be in public view, after all they had to pass an interview... We hope! Be nice! You get what you give, and if you get nasty treatment, you probably deserved it! But then again, I do know that there are some pretty lazy, pathetic nasty employees out there too, why they even applied for the job in the first place is beyond me. When I see this behavior, I blame management. (snicker) Management sucks but that subject is for a different time.
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